Return/Refund Policy, Shipping Policy & Privacy Policy

RETURN/REFUND POLICY Upon receipt of your order, please inspect all materials. If books or printed materials were damaged in shipping, please email or call CESM to request a replacement. If DVD's or Audio CD's do not function properly, please email or call CESM to request a replacement. Please return items to CESM. Upon our receiving items, we will inspect returned items and exchange for same items. No books or printed materials are returnable, unless they were damaged in shipping. Damage would include, ripped or torn pages damaged in shipping or stained and discolored pages due to shipping. If printed materials were damaged in shipping, there is no shipping replacement charges. If DVD's or CD's are defective, there is no shipping replacement charges. Please return items within 14 days of your email or phone call. Allow 8 to 10 business days for replacements. SHIPPING POLICY We currently online ship within the continental United States, Alaska and Hawaii. All other orders are a special handling shipping request. Please email or call CESM for special handling shipping request. We currently ship using USPS. We ship Priority Mail or Media Rate. If you have questions about our shipping policy, please email or call CESM. PRIVACY POLICY Your privacy is very important to us. We collect your name, address, email address, phone number and credit card information. We use this information you provide, to place and complete online orders. We do not share this information with outside parties except to the extent to complete the order. We will not sell or exchange your information to any other outside parties. To prevent unauthorized use of your credit card, we have put into place appropriate electronic and managerial procedures to secure the information we have collected. Should you have any questions or concerns about CESM's privacy policy, please email or call CESM.